Fresh Relevance integrates with multiple email messaging providers. Once you set up a messaging provider, you can use data and features from your provider account in Fresh Relevance.
Before you start
Things you need to know:
You must have access to both your Fresh Relevance and the messaging channel provider account with all necessary permissions enabled.
We also have messaging providers for SMS channels.
Learn more in Integrate an SMS messaging provider with Fresh Relevance.
Messaging channel setup
To connect a messaging channel to your Fresh Relevance account you need to enter credentials and IDs from your provider account into Fresh Relevance. The required details needed vary by provider, but they usually require some combination of:
The provider account’s username.
The provider account’s password.
The provider account’s API key.
Required credentials
If you are unsure what credentials or details are required from your messaging channel provider, create a messaging channel and select the information tooltips (?) next to each item during the settings configuration.
Learn more in Configure the messaging channel.
1. Access messaging channel settings
To access the ESP messaging channel area in Fresh Relevance, expand the User menu, then go to Settings > Triggers and Messaging integrations > Messaging Provider(s).
On this page you can view all the messaging channels that are currently set up, create and delete messaging channels, set the default messaging channel for triggered messaging, and edit field mappings.
2. Create a new messaging channel
At the bottom of the page, expand the Messaging provider drop-down menu, and select the messaging channel provider you want to set up.
Select NEXT.
3. Configure the messaging channel
This part of the messaging channel setup requires you to enter your messaging channel’s credentials and configure the settings.
Select the information tooltips (?) next to each item during the settings configuration to learn more about what the setting is.
Provider credentials help
If you can’t find the required credentials, check your provider’s documentation or contact their support team.
Set the default messaging channel
After you save the messaging channel, you can set it as the default on the Messaging Channels page.
4. Set up triggered messages
Learn how to set up triggered messages in Set up trigger programs.
5. Send a test message
To confirm that the messaging channel is working correctly, send a test message:
Test an email channel
Go to Content > Cart Layout.
Find the Default Cart Layout and select VIEW.
Find the Send Test Message section, expand the drop-down menu and choose the trigger that you want to test.
For Email, enter your email address.
Select Send Test Message(s).
A pop-up message at the top of the screen appears, stating that a test email is queued and should arrive in a few minutes.
Select View Send History to view the Person History for your email address.
Select the Actions menu to expand them and see more detail.
Email channel providers
The following email messaging channel providers are available for integration with your Fresh Relevance account:
Email channel providers |
Acoustic Campaign |
Acitio |
Adestra MessageFocus |
Adobe Campaign Standard |
Air21 Dialler |
Apsis Pro |
Blue Hornet |
Braze |
Bronto |
bubblebox mailer |
Campaign Monitor |
Campaigner |
Canopy Deploy (previously Clang) |
Cheetah Digital |
ContactLab (SOAP API) |
Copernica |
Dotdigital |
Eloqua |
Emarsys |
FTP ESP |
HubSpot |
Instiller |
Integrated ESP |
iPost |
Iterable |
Klaviyo |
MailChimp (using Mandrill) |
MailChimp (without Mandrill) |
Maileon |
Mapp Engage |
Maxemail by Emailcenter |
Microsoft Dynamics |
Ometria |
Oracle Responsys |
Pure360 |
Salesforce Marketing Cloud |
Selligent |
SendGrid |
Symplify |
Wired Plus |
Yesmail |