Before you start
Things you need to know:
You must have created the trigger program you want to assign the cart layout to, and added it to the decision tree for the appropriate trigger.
Learn more in Set up trigger programs and Use marketing rules.
Add a cart layout to a chosen trigger program
Go to Triggers in the left side menu.
Select the Trigger Programs tab.
Select the trigger program you want to add a cart layout to.
For each send stage in the trigger program, expand the Cart layout drop-down menu, and select the cart layout you want to assign to that stage.
If you have access to the Triggered SMS module, you can select an SMS channel and a cart layout suitable for SMS.Once you’ve set a cart layout for every send stage in the program, select SAVE.
Include a cart layout in your Cart/Browse abandonment emails
The approach for this can vary depending on your messaging provider. If you are using a provider other than Dotdigital, check your provider’s guidance or contact their Support team for help.
To include a cart layout in a Dotdigital email, you can use an External dynamic content block in an email campaign.
Learn more in External dynamic content.
To locate the EDC endpoint for a cart layout in Fresh Relevance:
Go to Content > Cart Layout.
Hover over the cart layout you want to include in your campaign, and select VIEW.
Under Including the Cart Layout in your Cart/Browse Abandonment messages, copy the URL for the cart layout endpoint.
In the example below, this is the section beginning withhttps://and ending with@EMAIL@.
When the abandoned cart email containing the EDC for your cart layout is sent, Dotdigital fetches the cart contents from Fresh Relevance and merges it into the email.
When you are testing your email template in Dotdigital, the personalized content does not display if you use the preview or test send functions. It only displays on a live send, so to check the cart layout you must send a live campaign to your internal or test contacts.