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Preview and test cart layouts
Preview and test cart layouts

Check your cart layouts before using them in live messaging.

Updated over 7 months ago

Preview a cart layout

You can preview a cart layout to check how it looks before you assign it to a trigger.

To do this:

  1. Go to Content > Cart Layout.

  2. Hover over the cart layout you want to preview and select VIEW.

  3. Under Preview, for Show up to, enter the number of products you want the cart layout to display.

  4. To change the shopper or data you’re using to generate the preview, choose one of the following:

    1. Select the For email address radio button, then select the currently displayed email address. Enter the email address you want to use, then select OK.
      If it isn’t possible to generate a preview for the specified contact, then a randomly selected recent shopper is used. You must have access to the Triggered email module to use this feature.

    2. Select the For mobile number radio button, then select the currently displayed mobile number. Enter the mobile number you want to use, then select OK.
      If it isn’t possible to generate a preview for the specified contact, then a randomly selected recent shopper is used. You must have access to the Triggered SMS module to use this feature.

    3. Select the For a recent cart radio button to display content for a randomly selected recent shopper.
      Select PICK ANOTHER CART to update the preview for a new shopper.
      This feature is useful to check how the cart layout displays for a variety of different people.

  5. Optionally, select the Include these products field and then select a product from the drop-down list.
    You can repeat this action to add multiple products.

    This allows you to see how certain products display in your cart layout.

For each of the above actions, the preview automatically updates to reflect your changes.

Preview based on signal type

You can also choose the type of signal to display content for in a cart layout preview.

To do this, select one of the signal tabs:

  • Cart abandon

  • Browse abandon

  • Purchase complete

  • Custom

  • Price drop

  • Back in stock

This allows you to see how the cart layout might change for different trigger types. For example, a cart total would usually display in Cart abandon layouts, but not in Browse abandon layouts.

The available preview signals vary according to the functionality your account has access to.

A preview of the cart layout displays below the signal tabs according to the option you have selected.


Send a test message using a cart layout

You can send a test message from the cart layout preview page. This is useful for performing a quick test without having to go to your site to manually trigger a message.

There are two ways to trigger a test message:

  1. Under Actions, select the Simulate button for the type of trigger you want to test.


    This generates a message for the specified signal containing random products for the address entered under Preview at the top of the page. This mirrors normal site behavior, so a message is sent if a marketing rule matches, and after the time specified on the matching trigger.
    The signals available for simulation vary according to the functionality your account has access to.

  2. Under Send Test Message, expand the drop-down menu. and select the appropriate trigger. Enter the email address or mobile number you want to send to, and then select SEND TEST MESSAGE(S).


    This immediately sends a message for all stages of the selected trigger, containing the previewed cart layout, regardless of whether the trigger would have normally matched.

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