If you are not receiving any emails, follow these steps to identify and resolve the issue:
Troubleshoot Email Delivery Issues
Read the article Troubleshooting email delivery to a customer. This provides information on potential errors with your Email Service Provider (ESP) setup or other reasons for failed or suppressed sends. Your history should display any relevant details.
Check for Excluded IP Addresses
Verify if your office's IP address has been excluded. This precaution is sometimes taken to avoid issues arising from customer service teams entering multiple customer email addresses. Expand the User menu, and go to Settings > Website Settings > Activity Block to check for a blocked IP address.
Review Abandonment Settings
To access your Abandonment Settings expand the User menu, and go to Settings > Triggers and Messaging integrations > Trigger Settings. Inspect the Contact Remarketing Pressure Interval and Remarketing Slice Size to determine if they might exclude you from receiving emails.