When a customer visits your site, we set a unique cookie on their device. This is used to track all of their interactions.

When our script has been customised, we collect email addresses from any field where it can be entered on your site such as:

The email address is then associated with that cookie ID. We don't even need to wait for the form with the email address field to be submitted to pick it up.

Once the email address is associated with the cookie, subsequent visits don't require our system to wait for the email address to be entered; the customer is automatically identified from the cookie and the system can trigger emails to them.

Additionally, with some messaging providers, the unique ID added to the links in your email campaigns can be turned into an email address, without waiting for the customer to identify it.

If the messaging provider you use doesn't allow this, you can either:

If either of these are supplied, our system identifies the visitor without needing to scrape their email address.