If you have been locked out of your Fresh Relevance account, it may be due to multiple incorrect login attempts. This is a security measure to protect your account. Lockouts are temporary and generally last up to an hour.
Before you start
Things you need to know:
After your account is locked, you must wait up to an hour before attempting to log in again.
Regain access to a locked account
To regain access to your locked Fresh Relevance account:
Wait for at least an hour after your account is locked.
Reset your password on the password reset page.
Log in with your new password.