Private preview
This feature is in preview and may be subject to short-notice changes or improvements. If you’re interested in joining the preview, contact your Customer Success representative.
Before you start
Things you need to know:
Dotdigital Audience sync and contact data field sync are only available for your primary Dotdigital API user.
The number of audiences you can actively sync at one time differs based on your account package.
Contact your Customer Success representative to discuss.
Data sync is one-way: Dotdigital to Fresh Relevance. We check every five minutes for changes to list or segment membership, or contact data field values, and update the corresponding audience and visitor record in Fresh Relevance.
This action doesn’t refresh segments in Dotdigital.
Synced segments are refreshed in Fresh Relevance on an hourly schedule.
Sync Dotdigital data to visitors
You can choose to sync the data you hold in Dotdigital contact data fields to Fresh Relevance. Any data you hold in custom Dotdigital data fields is stored as Extra Data in the visitor record in Fresh Relevance.
In Fresh Relevance, expand the User menu and go to Settings > Triggers and messaging integrations > Dotdigital API users.
Select your primary API user.
For Sync Dotdigital data to visitors, select CONTINUE.
In the Sync Dotdigital contact data popup, select the Sync Dotdigital data toggle to set the status to On.
Select SAVE.
Your Dotdigital contact data begins syncing to Fresh Relevance. Depending upon the amount of data, the first sync might take some time.
Sync a list or segment from Dotdigital
There are two ways to set up audience sync from Dotdigital.
Through the primary API user
In Fresh Relevance, expand the User menu and go to Settings > Triggers and messaging integrations > Dotdigital API users.
Select your primary API user.
For Sync audience from Dotdigital, select CONTINUE.
If you have already set up an audience sync, select SYNC MORE.In the Sync Dotdigital audience popup, select the input field to open a list of available lists and segments. Begin typing a list or segment name to search.
Select the lists or segments you want, then select SYNC.
In the Segments area
In Fresh Relevance, go to Data > Segments.
Select the Dotdigital audience tab.
You must already have connected your Dotdigital and Fresh Relevance accounts with a default API user for this tab to be visible.Select SYNC DOTDIGITAL AUDIENCE.
In the Sync Dotdigital audience popup, select the input field to open a list of available lists and segments. Begin typing a list or segment name to search.
Select the list or segment you want, then select SYNC.
Your chosen list or segment begins to sync, and is displayed on the Dotdigital Audience tab. You can see:
Audience name
Status
Syncing, Active, or Failed.Audience type
List or segment.Number of records
Last synced
Delete a synced audience
In Fresh Relevance, go to Data > Audience.
Select the Dotdigital audience tab.
For the audience you want to delete, select the Delete (X) icon.
The icon is greyed out if the audience is currently syncing.
Read the information in the popup, then select DELETE to confirm.
If the audience you’re trying to delete is in use in any Slots, Triggers, Segments, or Experiences, you see a banner informing you that there are dependencies you must review before deleting the audience.
The items you need to review are displayed in a table for you. Remove the audience dependencies for the displayed items, then try to delete again.
Use Dotdigital audiences in Fresh Relevance
Once you’ve set up the sync for a Dotdigital audience, you can use the audience in rules to determine what content you want to display to its members.
You can find the rule to use under Person > Member of a Dotdigital audience.
Drag the rule onto your rule tree.
Select the Dotdigital audience input field then select the list or segment you want to use.
Only active audiences are available to select.