Dotdigital

An introduction to what the platform can do and how it works.

Fresh Relevance system overview

Learn to connect your Fresh Relevance account to use Dotdigital as a messaging provider.

Choose and set up message templates for abandonment events.

Triggers are actions that you define in Fresh Relevance to allow you to create messaging tailored to visitor data and behavior.

Custom triggers allow for communications based on visitor actions outside of traditional ecommerce behavior.

Trigger programs control which real-time messages get sent and when.

Configure the options for cart and browse abandonment, and purchase complete trigger programs.

Configure the content and understand permissions for triggered SMS messages.

SmartBlocks are blocks of real-time, personalized content you can use in emails and on web pages and apps.

Make Fresh Relevance work better for you.

Explore data about your visitors, triggers, SmartBlocks and more.

Get to grips with the fundamentals of Fresh Relevance.

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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