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Test data and performance auditing

Validate that Fresh Relevance runs correctly on your site and contributes to measurable business results.

Learn to check Fresh Relevance performance and validate that data is being collected and processed as expected.


Monitor real-time performance

  1. Go to Reports > Performance.
    View real-time, top-level performance metrics.

  2. Go to Reports.
    Select a content type to view its performance data.

  3. Go to Reports > All Reports > Detailed Performance Data > Conversions.
    View a detailed breakdown of conversion data.

If recoveries are lower than expected, check whether a catch-all set is active.

  1. Expand the User menu and go to Settings > Triggers and Messaging integrations > Go Live!.

  2. Review your ESP ESP Settings and Trigger Settings.

Check recorded visitor sessions

To check what sessions are being recorded for your site visitors, go to Data > Visitors.

Learn more in Visitor details.


View session data for a test visitor

To see what the Fresh Relevance script is recording from your website:

  1. Expand the User menu, and go to Settings > Triggers and Messaging integrations.

  2. Select Trigger Settings.

  3. For the purposes of testing, temporarily set small values, for example 1 for Remarketing Slice Size and Contact Remarketing Pressure Interval, to allow frequent remarketing without being blocked.

  4. Expand the User menu, and select Open site info bar.

  5. Copy the URL from this page and paste it into an incognito or private browser window, or into a different browser — for example, if you normally use Firefox, paste it into Chrome. Opening the URL in a different or incognito browser creates a new visitor session.

  6. From the popover window at the bottom of the page, copy the Device ID. Keep the incognito or private window open.

  7. Return to Fresh Relevance in your original browser and go to Reports > All Reports > Site Activity & Insight > Visitors.

  8. Enter the Device ID you copied, and select Search to open the visitor record for your new session.

  9. Select the Audit Log tab.

  10. In the incognito or private window, simulate a shopping journey using the session you just started, for example, view products or add an item to the cart.
    Then return to the Audit Log.

  11. Expand the drop-down for the current session. You may need to refresh the page to see new events appear. For example, put something in the cart and leave the session inactive until it is marked as abandoned.


Understand sales uplift

The Sales Uplift metric shows how much additional revenue Fresh Relevance generates.

We calculate Sales Uplift as:

(Recovered Value/(Purchased Value - Recovered Value))*100

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