The Contact Remarketing Pressure Interval allows you to set a period to suppress email sending after a shopper has been sent an email by any type of trigger.
If you set it to 1440 (a day) for example, your shoppers are emailed once in any 24-hour period, no matter how many times they cart, browse or purchase. This is a global setting that affects all triggers.
Learn more in Contact Remarketing Pressure Interval.
Control send intervals by trigger type
If you want to control the interval based on the type of trigger, you can use some script in the Advanced box of a trigger to check for previous sends. There are some helper functions designed to make this easier.
Learn more in the Triggers section of the Help Centre.
The following script, for example, would stop a trigger from sending if a browse (ba
) or cart (b
) abandonment email has been sent to the recipient in the previous 7 days:
result.proceed = true;
if (helpers.sentInRecentMinutes(['b','ba'],10080) > 0) {
result.proceed = false;
}
By changing the number of minutes the calls looks back over (10080
), you can set the period you want to suppress sending for.
By adding or removing signal types, you can control what sort of triggers the call looks at to determine whether it should send or not. You can also change the minimum number of emails. In the example, it's looking to see if any emails have been sent, but it could be set to limit the sends to any value in the given period.