Before you start
Things you need to know:
Your Dotdigital account must be enabled for SMS sending. Contact your Dotdigital Customer Success Representative if you need help with this.
You need your Dotdigital API Username and password. Also make a note of the API endpoint. This is the region of your Dotdigital account.
Learn more in Create an API user.
It's possible to add Google Analytics tracking to the links in the SMS message.
Be mindful of the character limit of 160 characters for each SMS. Multi-part messages that exceed this many characters may be charged extra.
You must verify whether an opt-out message needs to be included in the SMS message. This should be added to the Fresh Relevance cart layout specified in the trigger program.
Learn more in SMS opt-outs.SMS doesn't support HTML, so cart layouts used for SMS should contain text only.
SMS channel setup
In Fresh Relevance, expand the User menu and go to Settings > Triggers and Messaging integrations.
Select Messaging Provider(s).
Expand the Service provider drop-down menu and select Dotdigital SMS.
Select NEXT.
Expand the API Region drop-down menu and select your region.
Enter your Dotdigital API username and API password.
You can also optionally enter a Channel Name and Catch-All mobile number.
The Channel Name is a friendly name to help you recognise what the channel is in the messaging channels list. If this field is left blank it defaults to the messaging provider name: Dotdigital SMS.
A Catch-All mobile number can be entered to receive all SMS messages instead of your customers during testing. After you have finished testing, this number must be removed.
Select NEXT.