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Stop a trigger program from sending

Learn how to pause or delete a trigger program in Fresh Relevance to stop emails from being sent.

Updated over 3 weeks ago

Before you start

  • You must have permissions to manage trigger programs.

  • Pausing prevents future emails and discards any unsent emails from that program.

  • Deleting permanently removes the program and its settings.

Temporarily stop a trigger program

Pause the trigger program to stop it for a short time:

  1. Go to Triggers in the left side menu.

  2. Select the Trigger Programs tab.

  3. Select the trigger program you want to pause.

  4. Select the Pause this trigger program check box.

  5. Select SAVE.

Pausing a trigger program prevents any future emails from being sent. Emails that would have been sent are discarded.

You see a message on the dashboard about any paused triggers.


Permanently stop a trigger program

Delete the trigger program to stop it permanently:

  1. Go to Triggers in the left side menu.

  2. Select the Trigger Programs tab.

  3. Select the trigger program you want to stop.

  4. Select the Delete icon.

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