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Import segments

Importing segments allows you to bring people from your messaging provider or secure FTP server into a segment.

Updated over 2 weeks ago

For example, you might want to import marketing newsletter subscribers from your messaging provider into a segment in Fresh Relevance.

You can then use this segment to prevent these visitors from seeing Data capture SmartBlocks on your website, as you already have their details and consent for marketing.


1. Create an import channel

Before you can create a segment, you must set up an import channel that connects to a supported messaging provider or secure FTP server where the data is stored.

To do this:

  1. Expand the User menu, then go to Settings > Imports > Person Import Channels.

  2. Under Set up a new channel, expand the Choose Import Source drop-down menu, and choose the import source you want to use.

  3. Select CREATE IMPORT CHANNEL.

  4. Specify the settings for the import channel.


    The settings vary depending on the channel type: FTP or ESP.

Channel type

Setting

Description

FTP

Hostname

The server address where the data is stored.

FTP

Port

The port number to access the server.

FTP

Username

The username for accessing the server.

FTP

Password

The password for accessing the server.

FTP

Directory

The directory path where the data is stored.

ESP

API Key

Or alternative authentication method.

The API key, or other authentication method credentials, from your messaging provider.

ESP

Import Channel Status

Whether the import channel is paused or active.

ESP

Import Interval

The interval in minutes between imports.

Recommended: 1440 minutes or 1 day.

ESP

Types of Contacts

The types of contacts to import, for example, subscribed, pending, unsubscribed.

Might not be available for all messaging providers.

If you're unsure about FTP import channel settings, consult your IT team.

5. Select NEXT.


2. Create an import segment

  1. Go to Data > Segments.

  2. Select CREATE SEGMENT.

  3. Select Import.

  4. Select CREATE SEGMENT.

  5. Configure the segment by specifying your settings on the three available tabs.

2a. Import

Set the following details:

  • The import channel to use.
    You must have created the channel already. If you haven’t select MANAGE PERSON IMPORT CHANNELS and follow the steps in section 1 above.

  • The list ID.
    If you’re importing from your messaging provider. If there’s nothing showing here or it’s disabled, there is a problem with the channel authentication which you need to review and fix before you can create your segment.

  • Whether to clear the segment before each import.

2b. Options

  • A descriptive name for your import segment.

  • Whether to expire and delete the segment after the specified number of days.
    Leave the field blank to retain the default setting of seven days.

2c. Post-build

  1. To send an email to a specified address once the segment build is complete, select the checkbox, and enter the email address you want to use.

  2. Select SAVE and then GENERATE SEGMENT in the top right.

The segment generation process can take several minutes, depending on your database size and query complexity. The segment regenerates according to the import interval you specified for the linked import channel.

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