To provide a better customer experience, it's important to avoid sending unnecessary reminder emails.
By default, we delay abandonment emails for 24 hours after a purchase. This prevents customers who have recently made a purchase from receiving reminder emails if they return to your site and browse or add additional products to their cart.
Configure the abandonment email delay time
To change the delay (suppression interval) applied to abandonment emails:
Expand the User menu.
Go to Settings > Trigger settings.
Edit the Abandonment after purchase - Suppression interval (minutes) value.
Set individual trigger intervals
You can specify the delay (suppression) time for an individual trigger without modifying the global setting.
Before you start
Make sure the duration set for the individual trigger is longer than the account-level setting.
To stop a trigger from sending for a specified duration, use the following code in an Advanced block in the trigger:
result.proceed = true;
if (helpers.signalsInRecentMinutes(['t'], 60) > 0) {
result.proceed = false;
}
Replace 60 with the number of minutes you want to exclude people from receiving the abandonment email.
Learn more in the Triggers section of the Help Centre.